© 2019 by Eleanor Tomlinson Art.

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Delivery               Returns & Refunds               Terms & Conditions               Privacy Policy

DELIVERY

STANDARD DELIVERY

Currently we only offer a standard postage option were we aim to deliver goods within 3-5 working days, or sooner (if at all possible).

Delivered Monday - Friday (excluding bank & public holidays).

NEXT DAY DELIVERY

If you require guaranteed next day delivery please contact Eleanor, who will be happy to assist.

Orders must be placed before midday to guarantee this service.

OVERSEAS DELIVERY

Eleanor does offer overseas delivery.

Europe - allow approximately 14 working days. Rest of World - allow approximately 14 -21 working days.

FREE COLLECTION

Eleanor also offers collection from her studio in Willerby, East Yorkshire. 

Please contact Eleanor to arrange a convenient time.

Eleanor Tomlinson Art does everything in its power to respect the delivery times indicated above. Should an event occur which means we are not able to meet our estimated delivery times, we will place a notice clearly on our website homepage & you will be contacted if you are a customer who's order has been affected. We cannot be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place. Once the package has been located, we will either arrange for a re-delivery or replace this item, if lost by the third party delivery company. Eleanor Tomlinson Art do not take responsibility for items left in a safe place by the delivery company. A request for the goods to be left in a particular place on delivery is at the customer’s own risk. 

The products bought at Eleanor Tomlinson Art will be delivered to one address in mainland UK or the Isle of Man. For items not already listed as available to be shipped to locations outside of mainland UK postcodes or the Isle of Man, please email eleanortomlinsonart.art@gmail.com with your order and delivery address and we will send you a calculated shipping fee and estimated delivery time. International orders are welcome but delivery pricing is calculated on a case by case basis and we reserve the right to refuse to deliver to countries not covered by Royal Mail. Deliveries outside of the UK may be subject to import taxes and/or additional charges. In this case, the customer is responsible for the charges.